Meet Our Staff

We only hire the top speech language pathologists in the greater New York City area. All clinical work performed by Open Lines is overseen by Dr. Jessica Galgano.

Meet our Speech Language Pathologists

Jessica Galgano, PhD


Founder / Executive Director / Speech Language Pathologist

Dr. Jessica Galgano is a Speech Language Pathologist and the Founder and Executive Director of Open Lines. She personally oversees all clinical treatment performed at the clinic. Her expertise, vision, and guidance ensure a philosophy of integrated, evidence-based care at Open Lines.

Dr. Galgano received her PhD from Columbia University and specializes in the treatment of neurogenic speech, language, and voice disorders. Prior to receiving her doctorate, she received a MPhil from Columbia as well as MA and BS degrees from NYU.

Dr. Galgano is a member of the Academy of Neurologic Communication Disorders and Sciences and the American Speech-Language and Hearing Association Special Interest Division focused in the areas of Voice Disorders, and Neurophysiology and Neurogenic Speech and Language Disorders.

Dr. Galgano is one of eight certified LSVT LOUD® faculty instructors worldwide. LSVT LOUD is the gold standard treatment approach used for individuals with Parkinson’s disease. It has also shown to be effective in the treatment of speech and voice disorders due to Cerebral Palsy, stroke, Multiple Sclerosis, and changes associated with aging voice. She has also been trained in Lessac-Based Resonant Voice Therapy and other effective means of treating other types of voice disorders in individuals who use their voice professionally, from attorneys and teachers to Broadway performers.

Dr. Galgano holds a faculty instructor position at NYU Langone School of Medicine where she was involved in research examining what factors help people with Aphasia live successfully after having a stroke. Dr. Galgano has been an adjunct professor Columbia University, Teachers College and NYU on the topics of Voice Disorders, Communication Disorders that result from stroke and Motor Speech Disorders in Adults and Children, such as Dysarthria and Apraxia.

Dr. Galgano has also been a part-time consulting Senior Speech Language Pathologist at Bank Street School for Children for over 10 years, where she provides speech and language services to preschool and school-aged children with a variety of speech, language, fluency, voice, and literacy needs. During this period of time, she has provided graduate and post-graduate supervision at Bank Street School for Children and other private schools throughout Manhattan. She has also consistently demonstrated her commitment to implementing, facilitating, and supporting a collaborative approach that includes parents, faculty members, staff educators, and allied health professionals in every aspect of a child’s treatment program.

Dr. Galgano has also presented research at the annual National Voice Symposium, the American Laryngological Association, and the Organization of Human Brain Mapping conferences in the area of brain imaging techniques used to examine voice production across the lifespan and treatment approaches used in off-Broadway performers. She has received funding from the National Institutes of Health for her research and has published several peer-reviewed articles in the areas of the neural underpinnings of speech and voice production, neuroplasticity following thyroplasty, and professional voice use.

In addition to research, teaching, and clinical work, Dr. Galgano is also a political advocate. She has visited the child of New York Senators Schumer and Gillibrand in Washington DC on behalf of the American Speech Language and Hearing Association.

Dr. Galgano founded Open Lines on the principle that an integrated approach to therapy is the ideal way to treat speech and language disorders. Her clinical practice extends beyond treatment; Open Lines is consistently engaged in research, education and political advocacy. Open Lines is committed to making an impact that reaches beyond the clinical environment, providing treatment for clients and support for their caretakers. Dr. Galgano maintains a collaborative environment at Open Lines, reviewing cases with all therapists so every Open Lines client gets a “virtual board” of Speech Language Pathology experts.

Carol Ferrone, PhD


Speech Language Pathologist

Dr. Ferrone received her PhD and Master’s degrees from Columbia University and specializes in the evaluation and treatment of voice disorders. Her expertise ranges from rehabilitation of professional voice users to voice restoration for laryngectomees. Dr. Ferrone has extensive experience in techniques to improve vocal resonance, breath control, and voice quality for patients who are preparing for or recovering from surgery to the vocal cords or who have been prescribed voice therapy as a means to resolve vocal cord injury or poor voice production habits.

Dr. Ferrone is a member of the American Speech-Language and Hearing Association, has guest lectured at Columbia University in the Department of Speech and Language Pathology and at the annual National Voice Symposium, and has published peer-reviewed articles in the area of professional voice use.

Olivia Kelly, MS


Speech Language Pathologist

Olivia Kelly received her Master’s of Science in Speech Language Pathology from Teachers College, Columbia University. She holds additional certifications in LSVT LOUD, Teaching Students with Speech and Language Disabilities (TSSLD), and Speech Systems Intelligibility Treatment (SSIT).

Olivia brings a background as a medical social worker to her work as a Speech and Language Pathologist, providing her with expertise and insight on the psychosocial impact of illness, disability and communication impairments on an individual, family and community. As an SLP, Olivia’s work with both pediatric and adult populations is grounded in a person centered model of care wherein she hopes to support individuals to reach their full potential. Her experience includes treatment of adults living with neurogenic communication disorders, including aphasia, apraxia, and dysarthria. She has additionally worked in public and charter school systems as well as clinical settings treating and evaluating children with an array of speech and language disorders including fluency disorders, childhood apraxia of speech, Autism Spectrum Disorder and a variety of developmental delays.

In addition to her clinical work, Olivia has assisted research conducted in Dr. Lisa Edmond’s Aphasia Rehabilitation and Bilingualism Research Lab at Columbia University. She assisted research on Dr. Edmond’s Verb Network Strengthening Treatment (VNeST) and Marion Leamon’s study examining conversation skills in people with aphasia.

Shana Rehm, MS


Speech Language Pathologist

Shana Rehm received her Master’s of Science in Speech Language Pathology from Teachers College, Columbia University. She holds additional certification in Teaching Students with Speech and Language Disabilities (TSSLD), and Speech Systems Intelligibility Treatment(SSIT).

During her time at Columbia, Shana worked under Dr. Michelle Troche in the Upper Airway Dysfunction Lab where she assisted in Fiberoptic Endoscopic Evaluation of Swallowing (FEES) procedures to assess client’s swallowing structural conditions. Her experiences in dysphagia include assessing and treating infants, teens, adults, and geriatric patients through informal and objective studies such as Modified Barium Swallow studies.

In her clinical work, Shana has a wide range of clinical experience working in various settings: hospitals, private clinics, and both, private and public schools. She has diagnosed and treated clients with cognitive, swallowing, articulation, and language deficits/disorders. She has extensive experience utilizing Picture Exchange Communication (PECS) systems and Augmented Alternative Communication (AAC) devices with non-verbal, ASD, and visually impaired patients.

Shana strives to create a calm and encouraging environment for clients while maintaining efficient, structured and evidenced-based practices throughout each session.

Brianna Rogers, MS


Speech Language Pathologist

Brianna Rogers received her Master’s of Science in Speech Language Pathology from Teachers College, Columbia University. She holds additional certifications in LSVT LOUD, Teaching Students with Speech and Language Disabilities (TSSLD), and Speech Systems Intelligibility Treatment (SSIT).

Brianna is committed to providing evidence-based care for children and adults with speech and language disorders. Her experience includes treatment of adults with communication disorders who are recovering from TBI and/or stroke. She utilizes an integrated approach that aids the individual in returning to his/her daily routine with maximal independence. Brianna also has extensive experience working with children with speech and language disorders as a result of developmental delay, cerebral palsy, autism, TBI, and other medically complex conditions.

In addition to her clinical work, Brianna has assisted research conducted by Dr. Jennifer Roberts and Dr. Kathleen Scott on the language development of internationally adopted children. She also assisted research on the efficacy of Emotional Vocal Exploration Therapy (EVEnt) for individuals on the autism spectrum conducted at the Atlas Foundation for Autism.

Jessica Stygares, MS


Speech Language Pathologist

Jessica Stygares received her Master’s of Science in Speech and Language Pathology from Teachers College, Columbia University. She holds additional certifications in Teaching Students with Speech and Language Disabilities (TSSLD), Speech Systems Intelligibility Treatment (SSIT), and in teaching Children’s Yoga.

Prior to joining Open Lines, Jessica has worked in the public and private school systems both as a Special Education Teacher and as a Speech and Language Pathologist. As a former teacher, Jessica brings extensive knowledge of the academic and social competencies required for success in school and the community.

In her clinical work, Jessica has experience with children aged 18 months through 21 years and has evaluated and treated children with a variety of speech, language, and feeding difficulties including Childhood Apraxia of Speech, Autism Spectrum Disorder, and a variety of developmental delays. She is an expert facilitator of late-talking toddler and social skills groups for both preschool and elementary school age ranges. Jessica grounds her therapy in evidence-based practices, ensuring that each session is thoughtful, targeted, and productive.