Meet Our Staff

We only hire the top speech language pathologists in the greater New York City area. All clinical work performed by Open Lines is overseen by Dr. Jessica Galgano.

Meet our Speech Language Pathologists

Jessica Galgano, PhD

Founder / Executive Director / Speech Language Pathologist

Dr. Jessica Galgano is a Speech Language Pathologist and the Founder and Executive Director of Open Lines. She personally oversees all clinical treatment performed at the clinic. Her expertise, vision, and guidance ensure a philosophy of integrated, evidence-based care at Open Lines.

Dr. Galgano received her PhD from Columbia University and specializes in the treatment of neurogenic speech, language, and voice disorders. Prior to receiving her doctorate, she received a MPhil from Columbia as well as MA and BS degrees from NYU.

Dr. Galgano is a member of the Academy of Neurologic Communication Disorders and Sciences and the American Speech-Language and Hearing Association Special Interest Division focused in the areas of Voice Disorders, and Neurophysiology and Neurogenic Speech and Language Disorders.

Dr. Galgano is one of eight certified LSVT LOUD® faculty instructors worldwide. LSVT LOUD is the gold standard treatment approach used for individuals with Parkinson’s disease. It has also shown to be effective in the treatment of speech and voice disorders due to Cerebral Palsy, stroke, Multiple Sclerosis, and changes associated with aging voice. She has also been trained in Lessac-Based Resonant Voice Therapy and other effective means of treating other types of voice disorders in individuals who use their voice professionally, from attorneys and teachers to Broadway performers.

Dr. Galgano holds a faculty instructor position at NYU Langone School of Medicine where she was involved in research examining what factors help people with Aphasia live successfully after having a stroke. Dr. Galgano has been an adjunct professor Columbia University, Teachers College and NYU on the topics of Voice Disorders, Communication Disorders that result from stroke and Motor Speech Disorders in Adults and Children, such as Dysarthria and Apraxia.

Dr. Galgano has also been a part-time consulting Senior Speech Language Pathologist at Bank Street School for Children for over 10 years, where she provides speech and language services to preschool and school-aged children with a variety of speech, language, fluency, voice, and literacy needs. During this period of time, she has provided graduate and post-graduate supervision at Bank Street School for Children and other private schools throughout Manhattan. She has also consistently demonstrated her commitment to implementing, facilitating, and supporting a collaborative approach that includes parents, faculty members, staff educators, and allied health professionals in every aspect of a child’s treatment program.

Dr. Galgano has also presented research at the annual National Voice Symposium, the American Laryngological Association, and the Organization of Human Brain Mapping conferences in the area of brain imaging techniques used to examine voice production across the lifespan and treatment approaches used in off-Broadway performers. She has received funding from the National Institutes of Health for her research and has published several peer-reviewed articles in the areas of the neural underpinnings of speech and voice production, neuroplasticity following thyroplasty, and professional voice use.

In addition to research, teaching, and clinical work, Dr. Galgano is also a political advocate. She has visited the child of New York Senators Schumer and Gillibrand in Washington DC on behalf of the American Speech Language and Hearing Association.

Dr. Galgano founded Open Lines on the principle that an integrated approach to therapy is the ideal way to treat speech and language disorders. Her clinical practice extends beyond treatment; Open Lines is consistently engaged in research, education and political advocacy. Open Lines is committed to making an impact that reaches beyond the clinical environment, providing treatment for clients and support for their caretakers. Dr. Galgano maintains a collaborative environment at Open Lines, reviewing cases with all therapists so every Open Lines client gets a “virtual board” of Speech Language Pathology experts.

Carol Ferrone, PhD

Speech Language Pathologist

Dr. Ferrone received her PhD and Master’s degrees from Columbia University and specializes in the evaluation and treatment of voice disorders. Her expertise ranges from rehabilitation of professional voice users to voice restoration for laryngectomees. Dr. Ferrone has extensive experience in techniques to improve vocal resonance, breath control, and voice quality for patients who are preparing for or recovering from surgery to the vocal cords or who have been prescribed voice therapy as a means to resolve vocal cord injury or poor voice production habits.

Dr. Ferrone is a member of the American Speech-Language and Hearing Association, has guest lectured at Columbia University in the Department of Speech and Language Pathology and at the annual National Voice Symposium, and has published peer-reviewed articles in the area of professional voice use.

Lauren Liria, MS

Speech Language Pathologist

Lauren Liria received her Master’s of Science in speech and language pathology from Teachers College, Columbia University. She is a certified bilingual speech-language pathologist who provides services in English and Spanish. Lauren is driven to address the needs of a growing multi-lingual, multi-cultural population, and specializes in the evaluation and treatment of culturally- or linguistically-diverse children, adolescents, and adults.

Lauren has a strong academic background in education and clinical research. She has contributed to a variety of clinical treatment studies at Teachers College and Boston University, including projects regarding semantic feature analysis treatment for bilingual adults post-CVA, and treatment of motor speech disorders in children with dysarthria secondary to cerebral palsy. Lauren is also an advocate of public education reform who believes firmly in an interdisciplinary, collaborative, integrated approach to education. She has lectured to speech-language pathologists, teachers, and administrators across the New York metropolitan area regarding evidence-based practice in school-based treatment. Lauren is also a clinical diagnostics instructor at Teachers College.

Lauren has experience evaluating and treating communication impairment secondary to a variety of underlying conditions, including ASD, Down Syndrome, cognitive impairment, fluency disorder, TBI, CVA, and Parkinson’s Disease. Lauren is a certified bilingual Teacher of Students with Speech and Language Disabilities. She is also a certified LSVT provider.

Lauren works to educate herself as well as families and other professionals on the most current, relevant research in the field. She believes working closely and collaboratively with families and professionals is the only way to ensure cohesive provision of the best, evidence-based care, and looks forward to maintaining an open exchange of information with all families and professionals at Open Lines.

Rachel Friedman, MS

Speech Language Pathologist

Rachel received a Master of Science in Speech-Language Pathology from Boston University and is a certified Teacher of Students with Speech and Language Disabilities. She has experience with a wide range of clients including adults and children across a variety of settings.

Rachel provides assessment and treatment services for preschoolers, school-aged children, and adolescents in the areas of articulation, receptive language, expressive language, pragmatic language, fluency, voice, written language expression, phonological awareness, and reading comprehension. Rachel works with students from some of the top private schools in Manhattan including: Corlears School, Alexander Robertson School, and Bank Street School for Children. She collaborates with teachers, families and related service providers to create evidenced based treatment plans to help each student achieve their speech and language goals.

While at Boston University, Rachel provided speech, language, and feeding services for school-aged children, gaining expertise in children with language, speech, fluency disorders, cognitive-linguistic, and social-pragmatic disorders in school and hospital settings.  Rachel also has experience working with stroke survivors at the Aphasia Resource Center and has enjoyed her work with adults receiving therapy for fluency disorders and swallowing disorders at Boston Medical Center.

Rachel received her Bachelor of Arts in Hearing and Speech Sciences and a minor in Human Development at University of Maryland-College Park. During her undergraduate studies Rachel worked as a research assistant in the Autism Sibling laboratory and as a clinician in the Language Early Advanced Program, a private preschool for children with language delays and disorders. Rachel believes the key to successful therapy is collaboration among professionals and families to create individualized, evidenced based treatment for each client.


Sih-Chiao Hsu, PhD

Speech Language Pathologist

Sih-Chiao Hsu received her Master’s of Science in Speech Language Pathology and her Ph.D. from Teachers College, Columbia University. She received prior degrees from University College London, London Metropolitan University, and Wenzao Ursuline college of Languages in Taiwan. Sih-Chiao is a certified bilingual speech-language pathologist who provides services in English and Mandarin.
Sih-Chiao has a strong educational background with several publications. Her research focuses on speech, voice, and feeding/swallowing development and disorders in monolingual and bilingual speakers. She has presented her research at conventions held by the American Speech Language and Hearing Association and the Acoustical Society of America as well as the Motor Speech Conference.

Sih-Chiao specializes in bilingual and bicultural assessment and treatment for individuals of all ages with communication or swallowing disorders due to a variety of diseases and disabilities. Her areas of interest include toddlers with language delays and feeding disorders associated with prenatal diseases; children with communication disorders associated and autism spectrum disorder; children with speech motor disorders due to cerebral palsy; adults with fluency disorders; adults with language disorders post-TBI; and adults with speech and voice disorder due to Parkinson’s disease. She is certified in LSVT LOUD.

Sih-Chiao is dedicated to evidence-based practice, as demonstrated by her continuous engagement in clinical research and attendance at professional and research meetings pertaining to speech-language pathology. She is also concentrated on improving the management of bilingual English-Mandarin and monolingual Mandarin speech and language services in the NYC. She is excited about deepening her clinical and research skill sets with Dr. Galgano and the Open Lines team while bringing quality research and treatment to improve the wellbeing of individuals in the Chinese community in NYC and abroad.