Meet Our Staff

We only hire the top speech language pathologists in the greater New York City area. All clinical work performed by Open Lines is overseen by Dr. Jessica Galgano.

Meet our Speech Language Pathologists

Jessica Galgano, PhD


Founder / Executive Director / Speech Language Pathologist

Dr. Jessica Galgano is a Speech Language Pathologist and the Founder and Executive Director of Open Lines. She personally oversees all clinical treatment performed at the clinic. Her expertise, vision, and guidance ensure a philosophy of integrated, evidence-based care at Open Lines.

Dr. Galgano received her PhD from Columbia University and specializes in the treatment of neurogenic speech, language, and voice disorders. Prior to receiving her doctorate, she received a MPhil from Columbia as well as MA and BS degrees from NYU.

Dr. Galgano is a member of the Academy of Neurologic Communication Disorders and Sciences and the American Speech-Language and Hearing Association Special Interest Division focused in the areas of Voice Disorders, and Neurophysiology and Neurogenic Speech and Language Disorders.

Dr. Galgano is one of eight certified LSVT LOUD® faculty instructors worldwide. LSVT LOUD is the gold standard treatment approach used for individuals with Parkinson’s disease. It has also shown to be effective in the treatment of speech and voice disorders due to Cerebral Palsy, stroke, Multiple Sclerosis, and changes associated with aging voice. She has also been trained in Lessac-Based Resonant Voice Therapy and other effective means of treating other types of voice disorders in individuals who use their voice professionally, from attorneys and teachers to Broadway performers.

Dr. Galgano holds a faculty instructor position at NYU Langone School of Medicine where she was involved in research examining what factors help people with Aphasia live successfully after having a stroke. Dr. Galgano has been an adjunct professor Columbia University, Teachers College and NYU on the topics of Voice Disorders, Communication Disorders that result from stroke and Motor Speech Disorders in Adults and Children, such as Dysarthria and Apraxia.

Dr. Galgano has also been a part-time consulting Senior Speech Language Pathologist at Bank Street School for Children for over 10 years, where she provides speech and language services to preschool and school-aged children with a variety of speech, language, fluency, voice, and literacy needs. During this period of time, she has provided graduate and post-graduate supervision at Bank Street School for Children and other private schools throughout Manhattan. She has also consistently demonstrated her commitment to implementing, facilitating, and supporting a collaborative approach that includes parents, faculty members, staff educators, and allied health professionals in every aspect of a child’s treatment program.

Dr. Galgano has also presented research at the annual National Voice Symposium, the American Laryngological Association, and the Organization of Human Brain Mapping conferences in the area of brain imaging techniques used to examine voice production across the lifespan and treatment approaches used in off-Broadway performers. She has received funding from the National Institutes of Health for her research and has published several peer-reviewed articles in the areas of the neural underpinnings of speech and voice production, neuroplasticity following thyroplasty, and professional voice use.

In addition to research, teaching, and clinical work, Dr. Galgano is also a political advocate. She has visited the child of New York Senators Schumer and Gillibrand in Washington DC on behalf of the American Speech Language and Hearing Association.

Dr. Galgano founded Open Lines on the principle that an integrated approach to therapy is the ideal way to treat speech and language disorders. Her clinical practice extends beyond treatment; Open Lines is consistently engaged in research, education and political advocacy. Open Lines is committed to making an impact that reaches beyond the clinical environment, providing treatment for clients and support for their caretakers. Dr. Galgano maintains a collaborative environment at Open Lines, reviewing cases with all therapists so every Open Lines client gets a “virtual board” of Speech Language Pathology experts.

Carol Ferrone, PhD


Speech Language Pathologist

Dr. Ferrone received her PhD and Master’s degrees from Columbia University and specializes in the evaluation and treatment of voice disorders. Her expertise ranges from rehabilitation of professional voice users to voice restoration for laryngectomees. Dr. Ferrone has extensive experience in techniques to improve vocal resonance, breath control, and voice quality for patients who are preparing for or recovering from surgery to the vocal cords or who have been prescribed voice therapy as a means to resolve vocal cord injury or poor voice production habits.

Dr. Ferrone is a member of the American Speech-Language and Hearing Association, has guest lectured at Columbia University in the Department of Speech and Language Pathology and at the annual National Voice Symposium, and has published peer-reviewed articles in the area of professional voice use.

Kristina Sergeev


Program Manager

 

Kristina Sergeev joined Open Lines team in 2014 as a Program Manager upon graduating magna cum laude with dual Bachelor of Art Degree in Speech-Language Pathology/Audiology & Psychology from Brooklyn, College (CUNY). As a Program Manager at Open Lines, she has been instrumental in managing daily operations, coordinating clinical care, and working on special administrative projects.

In May 2017, Kristina Sergeev graduated with a Master of Science Degree in Communication Sciences and Disorders from Teachers College, Columbia University. During her graduate study, Kristina Sergeev had an opportunity to provide clinical care to children and adults with a variety communication disorders. Kristina is particularly interested in dual language development, bilingualism, multilingualism, literacy, and working with individuals with complex communication needs. Kristina is a native speaker of Russian with additional academic degrees in Linguistics and Teaching English as a Foreign Language.

Kristina Sergeev’s unique administrative skills and newly acquired clinical expertise as a Speech-Language Pathologist allow her to continue contributing to Open Lines success as a Program Manager by participating in both business and clinical program development.